Shipping and order processing

About shipping:

1.All plants, exotic pets, equipment (excluding ornamental fish) can be delivered for free with purchase of $350 or more. $60 shipping fee will be charged for orders under $350.

2. Free home delivery for all plants, ornamental fish, exotic pets, and equipment with purchases over $980. For orders under $980, you can use Call GoGoVan (at your own expense) or pick up by yourself.

Note: Because plants, exotic pets, ornamental fish, and equipment use different packaging methods and transportation channels. Therefore, the current purchase of multiple types of products requires separate orders. (Except for self-pickup) Outlying islands, Lamma Island and Cheung Chau do not provide delivery for the time being.

Prepare before shipment:

After receiving your order, we will arrange someone to start selecting the best products for you. The selected products will be shipped back to Kwun Tong from different gardens or different suppliers. Finally, the product will be packaged in a reasonable way to ensure that the product is not damaged during shipping. Due to the large number of order processing and the cumbersome steps, it will take a long time. It is expected that the delivery will be arranged within 7-10 days after the order is placed.

Death on arrival:

1. SF Express/ on behalf of Call GoGoVan: Check the product as soon as possible after receiving the product. Due to the special nature of live products, the refund service is only available on the day of receipt. If there is a problem with the product, please contact contactour customer service (WhatsApp: 52172219) and submit pictures and videos of the product in question. After receiving the information, it will be processed for you as soon as possible.

2. Self-pickup: After the goods arrive in Kwun Tong, we will notify you to pick up the goods at your door. Please pick up within 48 hours after notification, no responsibility for past death.

Shipping from Macau/Taiwan:

Because our main sales area is in Hong Kong. For customers in Macau/Taiwan, we can also arrange delivery. A logistics fee of $198 is required. Customers are responsible for customs and death risks, and Senliu is not responsible for. If you need our assistance to issue a quarantine certificate, please contact our customer service.

For any questions, Senliu reserves the right to make all decisions.